» Ancholme IDB / Complaints Procedure

Need to Complain?

The Shire Group Internal Drainage Board has a procedure for dealing with complaints from members of the public and others. Despite our best endeavours, we recognise that things may not always meet your expectations. We follow a standard procedure to ensure that we investigate your complaint fully and fairly, and which enables complaints to be dealt with in a consistent way.

We want to hear from you if you are unhappy with our services and want to make a complaint.

What is a complaint?

A complaint is an expression of dissatisfaction, however made, about the standard of service, action or lack of action made by the Board or its staff, contractors etc, affecting an individual member of the public or other group or organisation.

Click here to view/download the Shire Group Internal Drainage Board Complaint form in PDF format..

Click here to view/download the Shire Group Internal Drainage Board Complaint form in Word format..